Return, Exchange, and Refund Policy

Welcome to Wtachmino, your destination for exquisite timepieces. We’re committed to providing you with the highest quality watches and outstanding customer service. In the unlikely event that you’re not fully satisfied with your purchase, our comprehensive Return, Exchange, and Refund Policy is designed to make your shopping experience smooth and hassle-free.

1. Returns:
We understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your purchase, you can initiate a return within 30 days from the date of delivery. To be eligible for a return, your watch must be unused, in the same condition that you received it, and in its original packaging.

2. Exchange:
If you received a watch that doesn’t match your expectations or if you prefer a different model, we offer an exchange option within 30 days of delivery. The watch should be unused, undamaged, and in its original packaging to be eligible for an exchange. Please specify the desired model when initiating the exchange.

3. Refunds:
Your satisfaction is our priority. If you’d like to return your watch and receive a refund, we’ll process the refund within 7 business days of receiving the returned item. The refund will be issued using the same payment method you used during the purchase. Please note that it may take a few additional business days for the refunded amount to appear in your account, depending on your payment provider.

4. Return, Exchange, and Refund Procedure:
To initiate a return, exchange, or refund, please follow these steps:

a. Contact our Customer Support Team: Reach out to our dedicated Customer Support Team via [email/phone number] within 30 days of receiving your order. Provide your order number and the reason for your request (return/exchange/refund).

b. Receive Return Authorization: Once your request is approved, you’ll receive a Return Authorization Number and detailed instructions on how to proceed.

c. Pack and Ship: Carefully pack the watch in its original packaging, including all accessories and documentation. Attach the provided Return Authorization Number to the package. Ship the package to the address provided in the instructions.

d. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the return, exchange, and refund criteria. We’ll then proceed with processing your request accordingly.

5. Exceptions:

Customized or engraved watches may not be eligible for returns or exchanges unless there is a manufacturing defect.
Watches that show signs of wear, damage, or alteration may not be eligible for returns or exchanges.
For hygiene reasons, watches with removed protective films, scratches, or visible signs of use on straps/bracelets may not be eligible for returns or exchanges.

6. Shipping Costs:

If the return, exchange, or refund is due to our error (defective/damaged item, wrong model), we’ll cover the return shipping costs.
If the return, exchange, or refund is due to personal preference, change of mind, or other non-error reasons, you will be responsible for the return shipping costs.
At [Wtachmino], we aim to provide you with a seamless shopping experience and unmatched customer service. If you have any questions or concerns about our Return, Exchange, and Refund Policy, please don’t hesitate to contact our Customer Support Team at [[email protected]，/whatsapp]. Your satisfaction is our top priority.

Thank you and wish you a happy shopping